Frequently Asked Questions

In our shop, we have several currencies available. You can check them in the dropdown menu next to the price at the top of the page of the product your would like to purchase. If you choose any of the available options and complete your order, you will be charged the conversion to the currency of your bank or Paypal account. If you have doubts about the exchange rate, we recommend checking it on Google: How much is [price] + [selected currency] in [desired currency].

No, that's why the complete address is not requested during the checkout. Shipping products made of paper or cardboard would compromise their integrity during transportation, not to mention the environmental impact it would entail. With the downloadable PDF, we offer a faster and cheaper solution that allows our customers to enjoy the creative process of transforming 2D pieces into a 3D mask from the comfort of their homes, thanks to our easy-to-follow instructions, using locally available materials.

Once the payment is completed, you will be able to access the corresponding downloadable file from the download links that you will find in the order confirmation email that we have sent you. If you have created a user account, you will also be able to access these files from the MY DOWNLOADS section in MY ACCOUNT, after logging in.

All of our masks are designed to fit an average adult. If you want to make it for a child, or you think your head might be significantly larger or smaller than average, you can follow these steps to ensure the mask is the right size for you.

• To PRINT, you will need a printer with black ink and A4 or US card, with a minimum weight of 150 gsm.
• To CUT, a pair of scissors or a cutter will be your best allies.
• To FOLD, a ruler, a set square or carpenter’s square will do the job, as long as it is not too thick.
• To PASTE, use a glue stick, i.e. Pritt, for this step.
• To CUSTOMIZE, the colored sprays or the acrylic paint will give life to your creations. You can also cut some stockings and stick them inside the mask covering some holes, such as the eyes, nose or mouth, so that the inside of the mask is hidden.

In some cases, for aesthetic reasons, we don’t want to show the eyes to make the mask look better, and we do it with one of the following methods: a) We cover them by cutting out black socks, and we stick them inside the mask, stretched out enough so that you can see through them. b) We cover them with Photoshop.

Our masks tend to fit quite snugly on the head, so although some are roomier than others on the inside, the generic answer is NO. There are many influencing factors, such as the size and shape of your head and glasses, as well as the design you would like to wear them with, so we recommend wearing contact lenses.

If you make a purchase of product on the Web and download the corresponding PDF, your name and email will be provided to the Tree-Nation platform so that they will email you, in the next 90 days, with the information about the tree linked to that purchase. More information in: Our forest.

Occasionally, after we have recorded the tutorial and taken the pictures, we realize that we can still make small changes to improve your experience with mask assembling. They are usually insignificant variations (like changing one of the external folds from one piece to another or deleting a discontinuous line from a fold because it is not necessary), so you can continue assembling the mask without problems.

The easiest way to open and print the mask templates is by using Adobe Acrobat Reader DC, a free PDF reader that you can download from here: get.adobe.com/uk/reader

It is not necessary, the content of the pattern (lines, numbers...) is in black and white. If you are thinking of adding color to the 3D mask in a similar way to the one shown in the product images, the PDF has an additional page at the end with a simple customization guide in case you want to a) print the pages with paper in the desired colors or b) paint the pieces in the desired colors.

Make sure you have the latest version of Adobe Acrobat Reader DC and that your printer drivers are installed. Download, save, and print the PDF from your computer instead of directly from the browser.

When you click Print, in the Print Settings, do not modify the dimensions of the PDF to fit the entire page. Make sure the scale is 100%.

If you have a Silhouette or Cricut machine and need a .DXF file, you will need to purchase the desired product twice and contact us, providing the order numbers, so we can export the files and send them to you by email.

Our designs are protected by copyright and intended for personal use only. Visit our Commercial Use page for more information.

Generally, the image rights of video game / series / movie / book characters are subject to international copyright, so creating and selling masks inspired by them would require a license from the owners of the design. As we do not have such licenses, we have designed some masks, unofficial, that you can download for free in our store, in the category of Free Masks.

Of course! We are always open to working on ambitious projects where we can develop our creativity. Visit our Custom 3D Masks page for more information.