EN 
ES Any question related to our terms and conditions must be addressed by email to info@hekreations.com or completing our contact form.
All purchases made through the web portal www.hekreations.com (hereafter the Web), a property of LABORO SERVICIOS DE EMPRESA SL (hereafter the Company), are subject to the general terms and conditions as described in the legal notice.
All products and services are subject to the following conditions. Once a user purchases via the web, automatically accepts these conditions. Please read them carefully.
The current conditions constitute entirely what has been agreed between parties in what respects to transactions corresponding to online purchases between the Company and its Customers.
The Company is entitled to unilaterally modify all and each one of the obligations described in the present conditions without prior notice. Likewise, it is capable to restructure, modify or delete any information, service or content included in the Web without prior notice.
The Web does not require previous registration for its navigation, access or the use of services. On the other hand, to access specific contents and services, previous registration as a User is required (hereafter Registered User).
If the recipient of the purchase is a professional or company, and wants to be issued with the corresponding invoice, the professional / company must fill in the field “Company name (optional)” when placing the order and contact us. The invoice will be emitted before the 16th day of the month, following the month in which the operations were carried out.
USERS REGISTRATION
In accordance with the previously agreed terms, the Company reserves some of its services as offered in the internet to those Company Registered Users who have completed the Users registration form.
To buy in the Company's online shop you can register in it (although it is not mandatory, since purchases can be made as a Guest). Your data will be saved and so your future purchases will be faster. To register you should go to My account, in the top right corner of the Web page. If you are already registered and you have forgotten your password, you must go to the same section, click on the option Forgot your password? and enter your e-mail address. You will immediately receive an e-mail with a link to create a new password.
The User commits to choose, use and maintain a user’s name or “login” and a “password” (hereafter Access Codes) in accordance with what is established in the following Clauses.
Access Codes Assignment
The User will have the option to choose and show its own access password. The User will not be able to choose a User’s Name other than a valid email address so as to use it to communicate with the Company.
Use and Custody
The User undertakes to make a lawful and diligent use of the Access Codes, as well as not to make Access Codes available to third parties.
The User commits to duly communicate as soon as possible to the Company’s Webmaster, the loss or theft of the Access Codes, as well as any risk of a third party having access to the Access Codes.
The Company is exempted from any liability that may be incurred for any damages and compensation caused or exercised due to the fraudulent use or lack of diligence in the custody of the Access Code, loss or contrary use to what has been stipulated in these Conditions.
Users Unsubscription
At any time, a User can request to unsubscribe as a Registered User by means of sending an email to info@hekreations.com explaining the user details for such decision.
PRODUCTS
All products sold on this page are digital, that is, once the purchase is completed, you can access the corresponding downloadable file in the DOWNLOADS section of MY ACCOUNT.
Each downloadable file (PDF) contains:
- A cover, with a descriptive image of the product.
- The instructions, with the materials required and steps to follow.
- The templates that make up the mask, in blank, so you can assemble and customize it to your own liking.
Please keep in mind that there is a limit on how many times you can download a file (5) and be sure to save a copy on your computer. If you have any problems with the download, you can contact us via email at info@hekreations.com, and we will be happy to help you.
The design of our products is copyright protected (with the exception of some free models) and is intended for personal use only, therefore it is strictly prohibited to:
- Distribute the products.
- Sell the products.
- Use products for commercial purposes without our previous consent.
If you wish to use any of our designs in public shows, fashion shows, concerts, television programs or other events, please contact us to request a license for commercial use.
There are many companies and corporations that trust us nationally and internationally, such as platforms, television, production companies or fashion brands, and our designs have appeared in programs such as Mask Singer (broadcast by Antena 3, in Spain) or Secret Story (broadcast by Telecinco, in Spain).
The Company claims that the product offered usually corresponds to the photograph and corresponding technical description. Likewise, photographs have a purely indicative nature and there may be variations in the physical appearance of the product but without diminishing the integrity and performance of the such requested product.
The Company is exempted from the contents, information, opinions or comments disseminated through the Web, nor will it be liable for the use that the User makes of that information.
PRICES
The Company is entitled to make price changes due to customer loyalty, new product acquisitions of certain entity and relevance or other reasons that The Company may elect at a certain time. However, it is the Company who will freely and voluntarily offer these discounts to whom it deems appropriate, such discounts not being demanded or requested at any time by the customer. In case an invoice is required, it may be requested via email to info@hekreations.com.
PAYMENT METHODS
- Paypal. To pay you just have to remember your email and your password. It is a totally safe transaction. The data entered at no time is ever seen or stored by us since the entire process is performed by the Paypal servers themselves. More information may be acquired at www.paypal.com.
- Credit card. When a customer enters their payment data, this is sent directly to Stripe and stored securely in their system. This platform complies with the security standards of the payment industry (PCI DSS), and has the certificate as a PCI level 1 service provider, the strictest level of certification. More information may be acquired at www.stripe.com.
WITHDRAWAL, RETURNS AND REFUNDS RIGHTS
How to attend the right of withdrawal: To attend the right of withdrawal regarding a product purchased on the Web, you must state your unequivocal decision, within 14 calendar days, by contacting us through the email account info@hekreations.com, providing also the order number (mandatory) and the reason for withdrawal (optional).
The right of withdrawal shall done within the term when you have sent us the communication regarding the exercise of this right before the end of the corresponding term, in the terms indicated above.
Consequences of the withdrawal: In case you profess the right of withdrawal, we will refund all payments we have received from you and, in any case, no later than 14 calendar days from the date you inform us of your decision to desist from the contract. We will proceed to make such refund using the same means of payment in which the purchase was made without incurring any expense as a result of the refund. In all cases, the digital product to be returned must not have been downloaded. If this were not the case, this withdrawal can not be done. Since digital products are not tangible, returns are not possible. Therefore, we can not make the refund once you have downloaded the PDF file.
COMPLAINT FORMS
Due to the fact that the Web does not have a physical store, the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through the online dispute resolution platform.
LAW, JURISDICTION AND VENUE
The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the courts of the address of LABORO SERVICIOS DE EMPRESA S L.